Q: I am a CTR user and have missed the deadline to file my claim process on https://phantom.org/claim . How can I use the fall-back method to get my XPH?
A: At this time if you are a CTR user and have missed filing a claim or your claim was invalid the only way you are able to receive your XPH is through a Fall-Back Method which requires private key access. During the genesis block their will be fall back addresses assigned to non-claimed accounts so that exchanges, users, and others (if your region is available), to claim their XPH at a later date once the main network launches. To find out exactly how to start Fall Back Method please email email@example.com.
Q: I am a CTR user and I’m either a resident or citizen of the United States. I read that i am not eligible to receive the XPH forked coins. Will this ever change?
A: CTR users that are residents or citizens of the United States currently are not eligible to receive the XPH forked coins and complete their Genesis Validation. Unfortunately, we do not want to do this, however, it has been advised for legal reasons it is best to omit US resident/citizens at this time. The good news is that once the mainnet launches there will still be a PHANTOM address created for you and credited a balance. However, your country will still be blocked from using the fall-back method tool. If this changes in the future then XPH and the fall back method will be made available to you. We hope for more clarity on this topic in the near future.
Q: I have finished my claim process on https://phantom.org/claim but I don’t see my PHANTOM address linked yet. Why is that?
A: At this time all PHANTOM addresses with valid claims have been linked. If you do not see your address linked or can’t find out CTR/ETH address in the Balance Checker Tool located at https://phantom.org/balancechecker then you must contact firstname.lastname@example.org for assistance.
Q: I see my PHANTOM address is linked to my ETH/ARK/CTR address. What do I do next?
A: After you can see that your PHANTOM address is linked to your ETH/CTR address via the https://phantom.org/balancechecker, you need to go the Genesis Validator to ensure you’re not in a restricted country. Visit https://phantom.org/genesis. Once you receive a “Success” Message that your form is complete, you are done! Congrats, the rest will be history.
Q: I have completed both Claim and Genesis tools on PHANTOM’s website. I have downloaded the PHANTOM Wallet Client and have imported my address from the claim, but my balance is 0, even though balance checker shows I should have XPH. Why is that?
A: That is absolutely how it should be. Currently the main network for PHANTOM has not launched. XPH will ONLY be distributed via the genesis block automatically on the launch of the network. Currently the network you are connected to is our testnet, which you can use https://faucet.phantom.org to get some test coins called XNC to test with while we prepare for the launch.
Q: Why will you not burn the XPH that aren’t claimed by Binance or other exchanges?
A: PHANTOM will not change the balance or influence the balance other than what is already stated in our Lightpaper. Binance and other exchanges will be able to redeem them at any given point in the future. If they decide not too, then they will remain idle forever.